LRO Consulting, LLC

Last Updated: January 2, 2026

These Terms & Conditions (“Terms”) govern your use of the website, forms, booking pages, and communications of LRO Consulting, LLC (“Company,” “we,” “us,” “our”). By using our website, submitting a form, booking an appointment, requesting an estimate, or communicating with us, you agree to these Terms. If you do not agree, do not use our website or services.

Company Information
Business Name: LRO Consulting, LLC
Address: 5121 Washington Rd STE 2 #1102 Evans, GA 30809
Phone: 706-550-6338
Email: [email protected]
Website: https://leadretentionops.com/home

General Use
Our website and communication systems exist to help customers request service, schedule appointments, receive updates, and communicate with our team. You agree not to misuse our site or communication channels, submit false information, or interfere with our systems.

Communication Consent (Text, Call, Email)
By providing your phone number and/or email address, you authorize LRO Consulting, LLC to contact you for purposes related to your request and our services. This can include communication by text message (SMS/MMS), phone call, voicemail, and email.

A) Customer Care Messages
We may contact you for customer care purposes, such as responding to your inquiry or request, scheduling or rescheduling, appointment reminders and confirmations, service updates (arrival windows, dispatch updates, questions about your request), estimates and approvals, invoices, receipts, payment reminders, and customer support follow-up.

B) Marketing and Promotional Messages (Only If You Opt In)
If you opt in, we may also send occasional marketing messages such as promotions or discounts, reminders about services we provide, review requests and referral requests, and reactivation messages to past customers (example: maintenance reminders). Consent to marketing messages is not required as a condition of purchase.

How SMS Opt-In Works
When an SMS consent option is presented (such as on a form or booking page), it is optional and not required to request service. You may opt in by selecting the SMS consent checkbox. Consent to receive text messages is not required to purchase services.

Mobile Messaging Terms (SMS/MMS)
If you opt in to receive text messages from LRO Consulting, LLC, the following applies.

Program Name: LRO Consulting, LLC SMS Updates

Message Types
Users can expect messages related to customer care, including scheduling, reminders, confirmations, service updates, estimates, invoices, payment reminders, and customer support. If you separately opt in to marketing, you may also receive occasional promotional, review, referral, and reactivation messages.

Opt-Out
You can cancel the SMS service at any time by texting “STOP.” Upon sending STOP, we will confirm your opt-out status via SMS. After confirmation, you will no longer receive SMS messages from us. To rejoin, you must opt in again through the original method.

Help
If you experience issues, reply “HELP” for assistance, or contact us at:
Phone: 706-550-6338
Email: [email protected]

Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.

Message Frequency and Fees
Message frequency varies based on your activity and preferences. Message and data rates may apply for messages sent to you from us and to us from you. For questions about your text plan or data plan, contact your wireless provider.

Privacy
For privacy-related inquiries, please refer to our Privacy Policy: https://leadretentionops.com/privacy

For questions about your text plan or data plan, contact your wireless provider.

Contact Preferences and Opt-Out Requests
You may request that we stop contacting you for marketing purposes at any time by replying STOP to text messages, using an unsubscribe link in marketing emails (if provided), or contacting us at [email protected] or 706-550-6338. We will make reasonable efforts to honor requests promptly.

Estimates and Follow-Up
If you request an estimate or quote, you understand that we may follow up with you by phone, text, or email to answer questions, confirm details, or schedule service. If you decline service, you can tell us and we will stop follow-ups related to that request.

Reviews and Feedback Requests
After service is completed, we may send you a feedback request or review request. If you prefer not to receive review requests, you may notify us and we will honor that preference.

Accuracy of Information
You agree to provide accurate contact information so we can communicate with you. If your phone number or email changes, you are responsible for notifying us.

Third-Party Tools
We may use third-party tools and service providers to operate our communications and customer management systems (for example: phone/SMS providers, email platforms, scheduling systems, and CRM tools). We are not responsible for third-party outages, deliverability issues, spam filtering, carrier blocking, or provider policy changes.

Disclaimers
Our website and communication systems are provided “as is” and “as available.” We do not guarantee that messages will always be delivered on time or at all due to factors outside our control (carrier filtering, device settings, spam blockers, etc.).

Limitation of Liability
To the fullest extent permitted by law, LRO Consulting, LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising out of your use of our website or communication systems. If liability is found, our total liability for claims related solely to our website and communications will not exceed the amount you paid to us for services in the 30 days prior to the event giving rise to the claim.

Privacy Policy
Your use of our website and communications is also governed by our Privacy Policy: https://leadretentionops.com/privacy

Governing Law (Georgia)
These Terms are governed by the laws of the State of Georgia.

Changes to These Terms
We may update these Terms at any time. The “Last Updated” date will reflect changes. Continued use of our website or services means you accept the updated Terms.

Contact
Questions about these Terms can be sent to:

LRO Consulting, LLC
Phone: 706-550-6338
Email: [email protected]
Address: 5121 Washington Rd STE 2 #1102 Evans, GA 30809